FAQs
I have questions about your products and want some consulting before purchase. can i contact you for more information?
Certainly! Our Customer Service is more than happy to answer any of your question. Please email us at gretaluxuries@gmail.com or send message to our Facebook at www.facebook.com/gretaluxuries. You can also contact us through our hotline (+84)988859319.
How can i place an order?
For mobile site:
Please click here to view the instruction.
For desktop site:
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Step 1: Browse for your favorite products from “Designers”, “Shoes”, “Bags”, or “Accessories” sections.
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Step 2: Having found your favorite products, choose the Color, Size and Quantity, click on “Add to Cart” and continue shopping.
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Step 3: Having added products to cart, click on the Cart button on the right of the Menu bar.
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Step 4: Enter Promotion code (if existing) and click on “Checkout”. During a checkout, subtotal including shipping cost will be calculated. Customers will then be required to select payment methods and fill in personal information (Name, Address, Email, etc.)
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Step 5: Having finished payment, customers will receive confirmation letter including further information via E-mail.
What payment methods does Greta accept and is it safe to use my credit card online?
We accept Credit/debit, ATM, Installment credit, Cash installment FE Credit cards. All payments are processed through a secure checkout system.
First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by telephone, you can call Customer Care on, 24 hours a day, seven days a week.
How long does delivery take, and how much will it cost?
For information on delivery and shipping charges to your destination, view our SHIPMENT & DELIVERY.
How much taxes will i have to pay?
Taxes and duties are included in the product prices. The total on the order summary page will then show you a breakdown of the costs.
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
How do i return or exchange an item?
Making a return or exchange is easy. You have 10 days to decide whether to keep your items. To arrange your exchange or return, simply send us an email at gretaluxuries@gmail.com. You will then receive a confirmation email or SMS with returns instructions and details about how to book your collection within 2 working days since the receipt of product return request. For more information, please view our PAYMENT & RETURN.
Will i be refunded the full value of my order?
Shipping costs are not refunded but full order value and sales taxes are included in your refund.
Please note that it can take up to 7 business days for the refund to appear in your account. For more information, please view our PAYMENT & RETURN.
Is my personal information kept private?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our PRIVACY POLICY in full.